Fleetwood offers this service as a bespoke solution on retainer.   

High-performance engagement utilises a workplace facilitation practitioner. With independence as a key principle, this service is akin to the of Organisational Ombud (found in organisations throughout Asia, the United State and Europe). The workplace facilitator is available to staff as a neutral and confidential practitioner that provides coaching service to all levels of the organisation. Their role increases engagement and communication, by ensuring people work in collaborative ways that strengthen culture.

High-performance engagement also acts as an early warning mechanism of potentially catastrophic events and is an effective preventative measure in the identification and remediation of inappropriate workplace behaviour (too often called bullying).

Mediated and facilitated solutions rely on understanding the importance of taking responsibility.   

Too often I hear from people who don't want a mediated solution because "it might mean I'm in the wrong". These folk are often quick to lay blame everywhere. (Arrgh!!)

Fleetwood's approach to resolving open conflict is to work with parties to find agreed, sustainable outcomes on what happened, the impact of the event(s), and plans and actions to remedy the problem. It focuses upon the accountability of harm and the responsibilities that can be shared to repair that harm. We work alongside people in a process that builds trust and confidence in the team/group.

Providing teams and organisations with an independent look at structure and function. 

As a result, your staff will develop new skills and competencies that emphasise self-awareness, team-building, conflict analysis and assessment, communication, implementation of change, strategies for intervention in interpersonal disputes and transformation of conflict.

Fleetwood's analytical approach utilises 'lenses', giving insight into aspects of conflict such as power, environment, stakeholder engagement, system mapping and workflow. Our reports offer practical advice and solutions on how the transformation of conflict can improve organisational culture.

Healing of grief and loss can begin when harm is acknowledged and justice done. Restorative justice is available for victims, offenders, relatives, whanau, friends and members of your community. It provides opportunities for reconciliation for victims of crime, offenders and the communities they live in.

We all deserve a positive work environment....

... a place where we can enjoy our work for a job well done. When handled constructively, conflict is a normal and useful part of life. If left unresolved people may not feel their workplace is positive. It will lead to low morale and you may even notice that productivity is lost. In extreme cases, people may have health problems associated with conflict. Many organisations have a formal conflict management system in place and encourage staff to use the process if they get into workplace conflict. As with many formal processes staff can be reluctant to engage due to fear of issues such as retaliation, loss of relationships or other consequences.

Q&A: How does coaching happen?

Conversations between coach and client are a one to one process so you can increase confidence to manage you interpersonal conflict or dispute. It is a future oriented and voluntary process that focuses on the client’s conflict management goals. Conflict coaching is not counselling or therapy. The coach will not provide advice or act as your agent or representative. Usually there will be several sessions, the first used to reach agreement about the boundaries of coaching and the client. The coach offers to be available face to face or by phone and can agree to meet with you privately away from the workplace.

Q&A: What situations can I discuss with a coach?

• My supervisor is grumpy with me all the time. I don’t understand why.
• The foreman seems to have favourites and I’m not one of them.
• The person I work with goes too slow and ignores my plea to work harder.
• I think I’m being treated differently than other people because I’m from another country.
• My marriage is falling apart and I’m afraid leaving will affect my children.
• I’m feeling bullied by the others. There is so much gossip where I work.

Q&A: How can a coach help me?

• Strengthen your ability and confidence to take steps to resolve issues.
• Assist with negotiations between people.
• Listen and help you develop options to address issues and assess the consequences of these options.
• Provide information and clarification on company procedures and practices.
• Identify other avenues of help outside the workplace.
• Give the organisation valuable insight into the issues facing staff so they can address systemic problems (via anonymous reporting with consent).
• Professional Conflict Coaching.

Wayne Marriott will help provide you with skills to improve relationships and communication. Contact him on phone or by email to discuss your specific needs. Wayne is available for face to face and phone consultations to help you decide on the best way forward for you, your family and the people you work with.

Contact Details

Phone: +64 27 280 3147
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.