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Mediation and Facilitation

Mediated and facilitated solutions rely on understanding the importance of taking responsibility.   

Too often I hear from people who don't want a mediated solution because "it might mean I'm in the wrong". These folk are often quick to lay blame everywhere. (Arrgh!!)

Fleetwood's approach to resolving open conflict is to work with parties to find agreed, sustainable outcomes on what happened, the impact of the event(s), and plans and actions to remedy the problem. It focuses upon the accountability of harm and the responsibilities that can be shared to repair that harm. We work alongside people in a process that builds trust and confidence in the team/group.


  • Very impressed, well done. Very happy with outcome. 

    - Facilitation

  • Not an easy experience but very worthwhile. Thank you.

    - Restorative Justice

  • My thanks go to both of you for taking on this very unhappy situation and guiding all concerned to agreeing an outcome which will allow us to move forward.

    - Co-mediation

  • It was very practical and helpful. I have used the techniques when dealing with staff.

    - Leadership Coaching

  • We appreciate the hard work you put in to our staff at our factory. We see the positive results regularly.

    - Assisted negotiation

  • I learnt a heck of a lot from Wayne about Mediation and communication and I remain very appreciative.

    - Training

  • Wayne and his team of mediators provide a much needed and high quality service for the evolving employment landscape in New Zealand.

    - Mediation Services

  • "a“Wayne found ways to connect with people who had no faith that their problems or disputes could be aided by Mediation.

    - Process Design